
Frequently Asked Questions
Everyliva is a reliable choice for online shopping
Everyliva is a reliable choice for online shopping
Hi, Iβm Janice Lee β also known as a craft artist! I am the owner, designer, sculptor, marketer, shipper, and everything else at Everyliva. Right now, itβs just me running the company! I make every product by hand in my art studio (which is currently just a small corner of my small apartment in New Mexico).
- As a brand rooted in the psychology of play, I understand how incorporating moments of play and lightheartedness can enhance our lives. I hope these pieces can bring some tiny joy into yours! π
- Bring a sense of calm wonder and play into your life with Everyliva handcrafted worry stones and accessories. Inspired by the earthy, wholesome elements of nature and crafted with an artistic blend of playful shapes and vibrant colors, these handcrafted pieces serve as a gentle reminder to embrace a slow life, creativity, and the magic of play.
- Secure Shopping:Β Enjoy peace of mind Shopify backing your transaction. Shopify employ the highest in the industry security protocols, ensuring your details are protected. We also accept PayPal, who are another shining star of customer safety.
- Direct Savings: We make them directly in our workshop and send them straight to you, so we can save on distribution costs.
- Track Your Order:Β Stay updated with our reliable order tracking, updated with tracking after 2 to 3 days, the product will be finished.
We cherish your trust and aim to provide both outstanding products and a secure, transparent shopping experience
What if it is broken, missing, or faded?
What if it is broken, missing, or faded?
Donβt worry! Weβre always here to help. Just contact us with your order details, and weβll take care of a replacement for you. Weβre here to help you feel relaxed, adorable, and happier in life.
What are Worry Stones?
What are Worry Stones?
You rub them when you're feeling worried or anxious to help manage the feelings. They've been around for ages, they have been found in excavations from thousands of years ago - the original anxiety fidget toy!
Hi, what is the material? Is it heavy?
Hi, what is the material? Is it heavy?
Hey !! Itβs made of cold porcelain clay , very lightweight
How do I track my order?
How do I track my order?
Please use our order tracking page to get the status of your order. You should have recieved email confirmations in your inbox.
If you need assistance, please reach out to us via email toΒ support@everyliva.com
What should I do if my product is lost in transit?
What should I do if my product is lost in transit?
Most of our store's products are shipped using UPS express services, and only in extremely rare cases do we encounter lost shipments. Should this occur, customers are protected by our after sales service, and we will issue a full refund to the customer.
What countries do you deliver to?
What countries do you deliver to?
We primarily ship to the U.S. with delivery arriving within 15 days, including production time.
We can deliver to more than 190 countries and regions.
Please place your order, and we will send you a confirmation email afterward.
What are your return and exchange policies?
What are your return and exchange policies?
Exchange:In case of shipping damage, weβll replace items without the need for a return.
Returns/Exchanges: Within 30 days, if the product is not as advertised, incorrect, or for any reason at all, please contact us for a 100% full refund at no cost to you.
Need further help? Reach out!
Need further help? Reach out!
We take our customer support seriously, and if you have any enquiries please reach out to us and we are eager to answer any questions!Β